Hotel Sogo's New Normal

15 May 2020

One hotel chain business popularly known in the Philippines is preparing for the "new normal" when pandemic ends. In light of the new standards of cleanliness, hygiene, and social distancing, Hotel Sogo, is reopening its doors safely to people who are in need. Since December 2019, Hotel Sogo continuously implements precautionary measures. Among which is temperature checking upon entering the establishment, availability of alcohol and hand sanitizers in common areas, and information awareness in regards with the virus. The hotel made sure that enhanced cleaning and sanitation have been applied in all its branches.

Corporate Social Responsibility (Sogo Cares Program)

Hotel Sogo is one of the first hospitality business that provided temporary shelters to healthcare laborers and frontliners. A total of P80-million worth of donation and 800 room accommodations were given to frontliners, OFWS, and seafarers for free in coordination with 10 city mayors and 31 hospitals in the country.

New Normal Features

Here's how Hotel Sogo sets its cleanliness thresholds to enforce quality and safety standards. At hotel:
  1. Uniforms of hotel staff are redesigned to incorporate Personal Protective Equipment (PPE).
  2. Temperature screening and disinfection mats upon entering the hotel.
  3. Social distancing in front desk.
  4. Installation of protective acrylic glass panel in front desk.
  5. Social distancing with markers and limit of persons in elevators.
  6. Hand Sanitizers in common areas.
  7. Contactless hotel features (doors and elevators).
  8. UVC light treatment is also modified in elevator consoles, door handles, keycard cases, cash register and food preparation.
  9. Use of UVC disinfection light array cart in cleaning and disinfection of rooms and bathrooms. Studies show that the use of UVC, with wavelengths between 200 and 270 nanometre (nm), can kill microbes, germs, bacteria and viruses. This has been adopted since use of UVC is done in recent years and is also used in disinfecting hospitals as UVC kills pathogens and microorganisms.
  10. Constant disinfection in all amenities is also implemented.
  11. No-contact facilities from lobby doors to toilet fixtures thru installing foot door opener and foot-controlled dispenser.
  12. Hotel Sogo has created newly designed giveaways for the guests such as no contact keys and sanitizers. No-contact key serves as a tool in touching common objects like door handles, elevator buttons, and ATMs.
  13. Hotel Sogo Mobile app is also up for contact tracing.
At corporate office:
  1. Temperature checks upon entering the office.
  2. Hand sanitizers in common areas.
  3. Limit to number of people using the elevator.
  4. Social distancing in workplace and in crowded areas like canteen.
  5. Provision of multivitamins to employees.
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